Effective date: 10/22/2026
New Life Wellness respects your privacy. This policy explains what information we collect when you visit newlifewrc.com, how we use it, and the choices you have. We do not sell your personal information. Health information you share with us as a patient is protected by federal privacy laws and is described separately in our Notice of Privacy Practices.
This policy applies to newlifewrc.com, which is operated by New Life Wellness (“New Life Wellness,” “we,” “us,” or “our”). We provide behavioral health and substance use treatment at 222 Carew St., Springfield, MA 01104 and 143 Munson St. #3, Greenfield, MA 01301.
This policy covers information collected through our website and related online communications. It does not replace our Notice of Privacy Practices, which explains how we use and protect your health information once you become a patient.
How Is Patient Health Information Protected?
Health information we receive as a treatment provider is protected under the Health Insurance Portability and Accountability Act (HIPAA). Records related to substance use disorder treatment may have additional protection under federal confidentiality rules at 42 CFR Part 2. These laws limit when we can share your information without your written consent.
For full details on your rights as a patient, please review our Notice of Privacy Practices or contact us using the information below.
What Information Do We Collect?
We collect information you choose to give us and some information that is collected automatically when you use our website.
Information you provide may include:
- Your name, phone number, and email address
- Insurance details you submit to verify your benefits
- Messages you send through our contact forms, email, or phone
- Information about a loved one, if you contact us on their behalf
Information collected automatically may include:
- Your IP address, browser type, and device type
- Pages you visit, how long you stay, and the site that referred you
- General location, such as city or state, based on your IP address
Please do not share detailed medical history through website forms. If you would like to discuss your situation, the safest way is to call our admissions team directly.
How Do We Use Your Information?
We use the information we collect to:
- Respond to your questions and requests
- Verify insurance benefits when you ask us to
- Help you or a loved one begin the admissions process
- Operate, maintain, and improve our website
- Understand how visitors use our website, using aggregated data
- Meet legal, regulatory, and accreditation requirements
Do We Use Cookies or Tracking Technologies?
Yes. Our website uses cookies and similar technologies to keep the site working properly and to understand how visitors use it. Analytics information is reviewed in aggregate to improve our content and services.
We use analytics and tracking tools, such as Google Analytics, Google Tag Manager, and call tracking.
You can block or delete cookies through your browser settings. Some parts of the site may not work as intended if cookies are disabled.
Do We Share or Sell Your Information?
We do not sell or rent your personal information. We share information only in limited situations:
- With service providers who help us operate our website, communications, and business, under agreements that require them to protect your information
- With your insurance provider, when you ask us to verify your benefits
- When required by law, such as in response to a valid court order
- To protect the safety of a person when permitted by law
Where health information is involved, we share it only as allowed by HIPAA, 42 CFR Part 2 where it applies, and Massachusetts law.
Will We Contact You by Phone, Text, or Email?
If you give us your contact information, we may reach out by phone, email, or text message to respond to your request. We will not send marketing messages without your consent. You can ask us to stop contacting you at any time by replying STOP to a text message or by contacting us directly.
How Do We Protect Your Information?
We use administrative, technical, and physical safeguards to protect the information you share with us. No website or method of electronic transmission is completely secure, so we cannot guarantee absolute security.
We keep information only as long as needed for the purposes described in this policy, or as required by law.
Is This Website Intended for Children?
No. Our programs serve adults age 18 and older, and our website is not directed to children. We do not knowingly collect personal information from children under 13. If you believe a child has submitted information to us, please contact us so we can delete it.
Do Other Websites Linked From Our Site Follow This Policy?
No. Our website may link to other websites, such as insurance carriers, social media, or government resources. We are not responsible for the privacy practices of those sites. We encourage you to read their privacy policies before sharing information.
What Choices Do You Have About Your Information?
You can contact us to:
- Ask what information we have about you from our website
- Request that we correct or delete that information, subject to legal record-keeping requirements
- Stop receiving communications from us
Patients have additional rights under HIPAA, which are described in our Notice of Privacy Practices.
How Will We Notify You of Changes to This Policy?
We may update this policy from time to time. When we do, we will post the revised version on this page and update the effective date above.
How Can You Contact Us About Privacy?
If you have questions about this policy or how we handle your information, please contact us:
- Email: info@newlifewrc.com
